Legal · Refunds

Refund & Cancellation Policy

How rescheduling, cancellations, deposits and refunds work for services booked with Elite Wire Tech.

On this page

1. Overview

This policy explains how cancellations, rescheduling and refunds work for electrical services booked with Elite Wire Tech. We aim to be fair, transparent and quick to resolve any concerns.

2. Rescheduling a visit

You can reschedule a booked visit free of charge by contacting us at least 12 hours before the appointment. We will offer the next convenient time available.

3. Cancellation by the customer

More than 12 hours before the visit: no charge.
Less than 12 hours before the visit, or on arrival: the visit charge may apply, because the electrician’s time has been reserved.
After work has started: you pay for labour completed and materials supplied or specially ordered up to the point of cancellation.

4. Cancellation by Elite Wire Tech

Occasionally we may need to reschedule because of illness, severe weather, unsafe site conditions or an emergency elsewhere. We will contact you as early as possible and offer a new time. If we cancel and you prefer not to reschedule, any deposit paid for that visit is refunded in full.

5. Deposits and special orders

Deposits for larger projects are used to purchase materials. If you cancel after materials have been ordered, the deposit may be applied to restocking fees or items that cannot be returned; any remaining balance is refunded. Unused standard materials may be returned to you instead of a refund where appropriate.

6. When refunds apply

A service was paid for but not carried out due to our cancellation.
You were overcharged compared with the agreed written quote.
A workmanship defect cannot be corrected within a reasonable time.

Refunds are not provided for completed work that met the agreed scope, for diagnosis already carried out, or for problems caused by misuse, third-party alterations or supply faults.

7. Workmanship concerns

If you believe something is wrong with our work, contact us promptly. We will inspect the issue and, if it falls under our workmanship warranty, correct it at no additional cost. Please do not allow others to alter the work first, as this can affect warranty cover.

8. How to request a refund

Email service@elitewiretech.com with your name, job date, invoice reference and a description of the issue. We acknowledge requests within two working days and aim to resolve them within ten working days. Approved refunds are returned using the original payment method where possible.

9. Contact

For any question about cancellations or refunds, call +880 1715-956823 or email service@elitewiretech.com.

Questions about this policy?

Write to service@elitewiretech.com or call +880 1715-956823 and we will be glad to help.